Frequently Asked Questions
Everything you need to know about bringing comfort to your home.
What is the standard shipping timeframe for furniture items?
Most in-stock items are processed within 2-3 business days. Depending on your location, delivery typically takes 5-10 business days. Large furniture pieces may require white-glove delivery, which can extend the timeline slightly.
Do you offer a warranty on your home decor and furniture?
Yes, all Starlight Distribution products come with a standard 1-year limited warranty covering manufacturing defects. Some premium collections may offer extended coverage.
What is your return policy for change-of-mind purchases?
We offer a 30-day return window for most items in their original packaging. Please note that a restocking fee may apply to large furniture items, and shipping costs for returns are the responsibility of the customer.
Are the materials used in your products sustainably sourced?
We are committed to ethical sourcing. A significant portion of our wood furniture is FSC-certified, and we prioritize manufacturers who utilize eco-friendly production methods and non-toxic finishes.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Klarna and Affirm for qualifying purchases.